Effective Date: 01-10-2025
Last Updated: 16-10-2025
Welcome to DXB Technical.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our repair and maintenance services within the UAE.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you contact us or book a service, we may collect details such as:
- Full name
- Phone number
- Email address
- Home or service address
- Payment details (if applicable)
b. Non-Personal Information
We may collect general information automatically when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages you visit and time spent on the site
2. How We Use Your Information
We use your information to:
- Process service requests and bookings
- Communicate with you regarding appointments or support
- Send service updates, invoices, and receipts
- Improve our services and customer experience
- Maintain website security and performance
We will only use your personal information for the purpose it was collected unless required by law.
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information.
However, we may share limited data with:
- Trusted service partners who help us complete repairs or deliver maintenance services
- Payment processors to handle secure online transactions
- Legal authorities, if required by UAE law or to prevent fraud or abuse
All third-party partners are required to keep your information safe and confidential.
4. Data Security
We take your privacy seriously and use appropriate security measures to protect your data.
Our website and systems are regularly monitored to prevent unauthorized access, misuse, or data loss.
However, please note that no online data transmission is 100% secure. We recommend not sharing sensitive details (like passwords or credit card numbers) through email or unsecured channels.
5. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve website functionality
- Analyze visitor behavior
- Remember your preferences for future visits
You can choose to disable cookies in your browser settings. However, doing so may affect certain features of our website.
6. Your Rights
As a user, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your data (where applicable)
To exercise these rights, please contact us at [Insert contact email].
7. Third-Party Links
Our website may include links to other websites for your convenience.
Please note that we are not responsible for the privacy practices or content of these external websites. We recommend reading their privacy policies before sharing any personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or UAE privacy regulations.
The updated version will always be posted on this page with the revised date.
9. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us.